Head of Customer Experience
Sep 10
About the job
Major mobile operator in a high growth emerging market is looking for a Head of Customer Experience to own end-to-end customer journey, drive CX strategy, and build customer-centric culture
Requirements
- 10+ years in CX, customer operations, or digital roles
- Experience in telecom or fast-paced digital business (banking/FinTech)
- Deep expertise in journey mapping, VOC, NPS, and CX governance
- Strong stakeholder management at C-level and board level
- Track record of driving systemic change across functions
Source: Telegram channel Work For TOP Вакансии для руководителей
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