Technical Account Manager
MSP360RemoteSep 23
About the job
Technical Account Manager for MSP360, focusing on managing a portfolio of MSP/IT accounts, providing technical advisory on backup and data-protection software, handling technical escalations, and driving product adoption and expansion
Requirements
- 4+ years in a customer-facing technical role (TAM, senior support, SE, service delivery, or backup/DR)
- Hands-on experience with backup and restore, RPO/RTO, immutability
- Experience with MSP multi-tenant environments
- Strong writing skills
- Ability to handle escalations
- Comfortable with Rest API
Source: Telegram channel CY IT HR Vacancy
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