TechOps SAAS Engineer (Middle+)
RemoteSep 23
About the job
Proactive TechOps SAAS specialist to resolve customer technical issues end-to-end, conduct root cause analysis with monitoring tools, build dashboards and alerts, write Python automation scripts, and actively use AI tools for troubleshooting. 2+ years TechOps/Technical Support experience required, preferably in FinTech/Forex/Crypto
Requirements
- Strong daily experience with LLMs and prompt engineering
- Hands-on with Grafana/Datadog (building dashboards & alerts)
- Python scripting + solid understanding of distributed systems
- 2+ years in TechOps/Technical Support (FinTech/Forex/Crypto is a plus)
- Excellent English (C1+)
- End-to-end customer issue resolution (Helpdesk + Slack) within SLA
- Root cause analysis with logs, metrics, traces
- Active use of AI (Claude, Cursor, ChatGPT)
Source: Telegram channels Get IT, WNTD | Dev & QA
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